Acura Digital Revolution Stakeholder Questions

Lextant is a User Experience (UX) research and design agency with significant experience helping companies digitally transition their customer relationships. Lextant has been asked to provide various services to ADR Value Stream Teams to help bring a UX perspective and aid in the overall success of the program. We have 3 full-time team members assigned exclusively to the Honda ADR Teams and various other support resources ready as needed. We are here to support you as an extension of your team.

The services we provide include but are not limited to:

Strategy

Project Planning
Team Integration and Communications
Human Factors/Customer Needs Consultation

Research

Expert Evaluations / UX Audits
User Needs Discovery
Customer Hourney Mapping
Concept Evaluation
Usability Testing

Design

Information Design
Interaction Design
Prototyping
Visual Design
Digital Asset Management

Our team is currently in the “Immersion” phase, that is, we’re learning as much as we can about each Value Stream’s objectives, goals, status, and general and specific ways we can help you and Honda succeed. The following questions will help us understand your needs and how we might provide your team value.

Objective:

In one sentence please state your Value Stream objective.

How are you currently tracking progress towards this objective?

How will you know if you’ve succeeded? Known/needed metrics?

Goals:

What are your 12-month goals for this value stream?

How about 6-month goals?

And 3-month goals?

Based on these goals:

What are your biggest gaps in resources?

What are your biggest gaps on knowledge?

What are your barriers to success?

Value Stream Details:

What skills does your team have to achieve the goals?

What skills are missing to achieve the goals?

What does your team structure and reporting structures look like?

How does your value stream interact with the other value streams? Are there dependencies?

Status of Value Streams:

In relation to your objectives, what is currently in-flight?

In relation to your objectives, what is complete?

Tools:

What types of tools are you utilizing to communicate and manage progress?

Any software tools we should know about?

General Information:

What are your expectations for UX research, design, and strategy resources?

What else do you think is critical for us to know?

Please provide any documents that you believe will offer additional support or clarity to your answers.

Click or drag a file to this area to upload.

Email *