Simplifying DIY Installs

Client

Hunter

Impact

Complete brand turnaround.


Challenge

Hunter stands by its five-minute installation guarantee but needed Lextant’s help to improve the user interface for Hunter’s Home Comfort thermostats.  The goal was to ensure customer installs could proceed quickly and easily.


Action

Lextant worked with Hunter Fan to create an innovative user interface for its next-generation thermostats. A detailed usability study evaluated the design’s effectiveness during actual installs. Lextant then defined key areas to meet customer needs and improve the install experience.


Result

  • Lextant delivered concrete design recommendations to provide customers with an intuitive, easy-to-follow experience.
  • The new design was so good that it helped Hunter Fan secure an exclusive partnership agreement with major retailer.

Customer satisfaction with the install process went up dramatically.